Refund & Return Policy

Thank you for shopping at NexaJar!

We want to ensure you are completely satisfied with your purchase. If you have any issues with your order, we're here to help.

1. Eligibility for Refund:

- We offer refunds on items that are defective or damaged upon receipt.

- Refunds may also be provided for products that do not meet the specifications as advertised.

- We do not offer refunds for change of mind or buyer's remorse.

2. Timeframe for Refund:

- You must notify us of any issues with your order within 4 days of delivery.

- After we receive your request and approve your return, you have [number] days to return the item(s).

3. Conditions for Refund:

- The item must be unused, in its original packaging, and in the same condition as when you received it.

- Proof of purchase (order number or receipt) is required.

4. How to Initiate a Refund:

- Contact our customer support team at https://www.nexajar.com/contactus to initiate a refund request.

- Please provide your order number, details of the issue, and any supporting documentation (photos, etc.).

5. Refund Process:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days.

6. Cancellation of Orders:

- You may cancel your order for a full refund if it has not yet been shipped. Once shipped, the standard refund policy applies.

7. Contact Us:

- If you have any questions about our refund policy, please contact us at https://www.nexajar.com/contactus.